Logitech Brio webcam microphone not working in Zoom on Windows 10. - Windows 10 Help Forums (2025)

If I try the Windows test microphone, I hear the test tone.

But if I try a Zoom meeting from the web, and do test microphone, it cannot capture the input audio.

The video works.

The microphone on the Brio did work last year.

nuraman00 said:

If I try the Windows test microphone, I hear the test tone.

But if I try a Zoom meeting from the web, and do test microphone, it cannot capture the input audio.

The video works.

The microphone on the Brio did work last year.

Try a Zoom Test Meeting. The main purposes of this test meeting is to test your camera, speaker, and microphone.

Below shows testing the microphone in a test meeting.

MisterEd said:

Try a Zoom Test Meeting. The main purposes of this test meeting is to test your camera, speaker, and microphone.

Below shows testing the microphone in a test meeting.

Thanks. Same thing, when I test the microphone, it doesn't detect any input.- - - Updated - - -

It's not working with Skype either. Nor Logitech Capture.

- - - Updated - - -

I updated the Brio firmware from 2.2 to 2.9.

Skype and Zoom worked once. My PC then crashed.

After it restarted, the mic didn't work again.

I then uninstalled the Brio driver and reinstalled.

See Also

How To Boost Microphone Volume More Than 100% - Windows 10 Help ForumsBuilt-in laptop microphone doesn't work - Windows 10 Help ForumsStealth Gaming Headset Microphone isn't being detected/not working - Windows 10 Help ForumsMicrophone totally disabled across the board by WeChat for Windows. - Windows 10 Help Forums

Zoom then worked.

Skype's mic worked.

But Skype's video didn't work.

Right-click on little speaker in right side of taskbar

Select Open Sound settings

Test microphone or troubleshoot sound problems

Another option is to right-click on little speaker in right side of taskbar

Select Sounds

Select Recording tab

Select and test microphone

You can also Configure microphone

Click on Properties

Check Levels for microphone

With the Sound dialog open as above double-click on microphone in taskbar

You can check or select which applications have access to the microphone

MisterEd said:

Right-click on little speaker in right side of taskbar

Select Open Sound settings

Test microphone or troubleshoot sound problems

Another option is to right-click on little speaker in right side of taskbar

Select Sounds

Select Recording tab

Select and test microphone

You can also Configure microphone

Click on Properties

Check Levels for microphone

With the Sound dialog open as above double-click on microphone in taskbar

You can check or select which applications have access to the microphone

My mic works now across all apps.

Video isn't working in Skype anymore. When I turn on my webcam, I don't see video in Skype.

nuraman00 said:

Thanks. Same thing, when I test the microphone, it doesn't detect any input.

- - - Updated - - -

It's not working with Skype either. Nor Logitech Capture.

- - - Updated - - -

I updated the Brio firmware from 2.2 to 2.9.

Skype and Zoom worked once. My PC then crashed.

After it restarted, the mic didn't work again.

I then uninstalled the Brio driver and reinstalled.

Zoom then worked.

Skype's mic worked.

But Skype's video didn't work.

You could try uninstalling the camera in the Device Manager and uninstalling the software for the Brio. Reboot and reinstall the software again.

In the Start search box type Troubleshoot. Run the Windows troubleshooter to see if finds any problems

MisterEd said:

You could try uninstalling the camera in the Device Manager and uninstalling the software for the Brio. Reboot and reinstall the software again.

In the Start search box type Troubleshoot. Run the Windows troubleshooter to see if finds any problems

I had just done that, when before I got the mic to work across all platforms. I didn't specify it, but right before I uninstalled the Brio driver, I had also removed it from the Device Manager.

I opened up Windows troubleshooter, it says no recommended troubleshooters.

nuraman00 said:

I had just done that, when before I got the mic to work across all platforms. I didn't specify it, but right before I uninstalled the Brio driver, I had also removed it from the Device Manager.

I opened up Windows troubleshooter, it says no recommended troubleshooters.

Are you using the Brio on a laptop with a built-in camera that supports Windows Hello? If so try disabling the integrated camera. That is known to cause problems with Skype for Business

MisterEd said:

Are you using the Brio on a laptop with a built-in camera that supports Windows Hello? If so try disabling the integrated camera. That is known to cause problems with Skype for Business

No, on a PC, no built in camera.

Did the firmware update fix any problems or did it cause new ones?